Data Deletion

1. Merchants: Delete Your Store and Account

Uninstalling Kompound from your store starts deletion automatically. Shopify sends us a store-redaction notice 48 hours after uninstall, and we then delete the store's orders, customers, products, costs, connections and reports. For WooCommerce stores, disconnecting the store in Settings → Connectors does the same.

To delete your whole Kompound account, including every store and team member on it, email support@kompound.app from the address you sign in with. We confirm within two business days and complete the deletion within 30 days.

Connections to advertising and email platforms (Meta, Google, TikTok, Klaviyo) can be removed at any time in Settings → Connectors. Removing a connection deletes the access token immediately and the imported figures with the store.

2. Team Members

If you were invited to a store and want your account removed, email support@kompound.app. We delete your sign-in, profile and audit entries that identify you, and inform the store owner that your access has ended.

3. Customers of a Store Using Kompound

Kompound processes your data on behalf of the store you bought from. To have it deleted, ask the store directly; they can act through Shopify, which sends us a customer-redaction request that we complete within 48 hours. You may also write to support@kompound.app and we will pass the request to the store and confirm when it is done.

4. Data Received From Meta

When a merchant connects a Meta ad account, Kompound reads advertising performance figures for that account and nothing about individual Facebook or Instagram users. Removing the Meta connection in Settings → Connectors deletes the access token at once. To have every figure imported from Meta deleted as well, email support@kompound.app with the store name; we complete it within 30 days and confirm by email.

5. What Deletion Covers and What Remains

• Deleted: orders, customers, products, costs, connections, imported advertising and email figures, dashboards, and every report built from them.
• Removed from backups within 30 days of deletion.
• Kept only where the law requires it: billing records and invoices, for the period tax law sets.